Shipping + Returns

Shipping Policy

Free Shipping
Orders must total at least $100.00 USD before taxes and after discounts are applied to qualify for free shipping.

Shipping on all standard U.S orders
As of July 31st, 2023, standard shipping fees are:

  • Tonies & Singular Wooden Figures: $9.00
  • Small items: $15.00
  • Medium items: $25.00
  • Large items: $35.00 

Large items shipped outside of the contiguous 48 states of the U.S. may incur additional charges. The $9.00 shipping fee applies to orders of Tonies and/or Singular Wooden Figures only, not orders with Tonies and/or Singular Wooden Figures as well as other items.

International Shipping
If you are located in Canada shipping is $35 except for large items, which carry a $70 surcharge. If you place larger order this will save you the most and I am happy to stock pile orders over time to ship at once. When I ship larger order I will ship UPS or DHL Express. All other International shipments are case by case. Please shoot me an email at contact@thingstheylove.co if you have any questions. 

Orders shipped on Tuesdays
Orders are shipped on Tuesdays, excluding holidays. You will receive an email notification as soon as your package is on the way. We cannot process and ship orders on the same day, so if you place an order on a Tuesday it will be shipped out the following Tuesday.

Expedited Shipping
Customers who choose Expedited Shipping are paying for their package to be shipped the fastest way by the delivery company, not for their order to be processed faster on our end. Apologies, but we have only one employee doing all the order processing and shipping. If you have a special request I may be able to accommodate it, but I need to be notified via email. 

In-Store Pickup
Customers are welcome to pick up their online orders from our store in Downtown Riverside. We are open every Saturday from 9am to 6pm.

Shipping Exceptions

We do not ship Maileg products to Pennsylvania, Massachusetts, and Ohio. These states have laws against using recycled polyester in stuffed toys. 

Order Cancelation Policy

Orders canceled within 24 hours of placing your order will be fully refunded.

We reserve the right to charge a restocking fee of 15% of your original order's total cost when you cancel your order more than 24 hours after placing said order. 

Return Policy

Please email returns@thingstheylove.co to initiate your return.
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To Return Product
Please contact us for return address.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Any further questions regarding returns can be emailed at returns@thingstheylove.co

There are certain situations where only partial refunds may be granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 21 days after delivery

Refunds for products sold at full price
You should expect to receive a refund within 4-6 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and the total amount, excluding shipping fees, will be applied to your original method of payment.

Refunds for discounted products
If you are approved for a refund on a product you bought on sale or with a discount code, you will receive store credit.